Frequently Asked Questions (FAQ)

Below are some questions that are typically asked by our clients. If the answer to your question is not listed below, please contact us via the Contact Form on the right side on this page.

Can a work2future Career Advisor help me with my unemployment claim?


The work2future Foundation partners with the Employment Development Department’s (EDD) Workforce Services not their Unemployment Program. If you need more information on how to start an unemployment program by visiting http://www.edd.ca.gov/unemployment/Ways_to_File.htm.

Who is eligible to enroll in work2future services and what documentation is needed?

To enroll in work2future services, you must be:

  • Interested in services offered by work2future, and willing to complete the tasks and programs staff recommends
  • Able to provide right to work documentation (ask staff for further information)
  • Registered with Selective Service* if you are a male, born after December 31, 1959. *Some exceptions may apply.

Once you have enrolled into training, you will meet with a member of the Talent Coaching Team who will discuss program services and resources available to you.

For further information, download our Welcome Orientation Packet and Services Overview or contact the front desk at 408.794.1100 or via email at [email protected].

How much do services cost?

The work2future Foundation provides services to job seekers and businesses at no charge via grants and donations.

How much funding is available to cover the cost of a job training program? Do you offer transportation assistance while I am in training?

If your training specialist recommends you for training, work2future may be able to assist in the the cost of training and may also assist with supportive services such as a bus pass or gasoline reimbursement.

For further information about work2future job training, meet with a talent coach at work2future.

Rather than enrolling into work2future services, I’d rather just come in and utilize your resources on my own. Can I do that?

To provide a more efficient and productive process to serve our customers, work2future has established a new system that requires that all customers be enrolled. This new system is part of a California pilot program commonly referred to as the Service Integration Model. Via the Service Integration Model, work2future is helping to create a new local workforce system that is skills-based, moving each America’s Job Center client through a common set of value-added services designed to increase their employability and their chances of retaining jobs and advancing in them.  As a result of the changes being made to accommodate the Service Integration Model, work2future has shifted emphasis away from self-help and general resource room activities and instead placed greater emphasis on assessment, career coaching and skill development led by trained staff skilled in talent engagement, talent coaching and employer services.

How do I register for a work2future / Workforce Innovation and Opportunity Act (WIOA) job training program?

In order to register for a training program, you must:

  1. If you haven’t already done so, you will first need to enroll in work2future services.
  2. Once you have enrolled into work2future services, you will meet with a Career Advisor who will discuss options available to you, including the possibility of beginning a job training program through one of work2future’s local approved vendors.
  3. Your Career Advisor will then provide comprehensive case notes to a training specialist.
  4. You will then be referred to to WorkKeys – you must complete the WorkKeys and test at a level 3 or above.
  5. In addition, depending on your situation, you may be asked to enroll in a Transferable Skills Workshop if you are changing careers.
  6. You will also need an updated/current resume; if you do not have one, you must attend the Resume Development Workshop.
  7. Whether or not you attended the Resume Development Workshop, you must attend the Resume Critique Workshop.  Be sure to bring your updated / current resume with you.
  8. Should your Career Advisor ask you to complete any other steps (additional workshops and/or activities), you will need to complete those steps as well.

Once you have completed all steps above, you will receive a referral form that will direct you to a training specialist; if these steps are not completed, you will not be scheduled for an appointment with a training specialist.

The training specialist will contact you to schedule an appointment to discuss your interest in enrolling into a job training program; note that appoints are scheduled in the order in which the referrals are received.  Please be advised that work2future / WIOA training is not an entitlement, and that completing the above steps does not guarantee you will be able to enroll into a job training program; each client’s situation is reviewed on a case-by-case basis.  Note that if you are recommended for training after meeting with the training specialist, the process can take up to a maximum of 60 days.

Download our Orientation Packet and Orientation Presentation or contact the front desk at 408.794.1100 or via email at [email protected].

Can the work2future Foundation help my business fill job openings?

Yes. For more information about the services the work2future Foundation can provide to your business at no charge, please visit the Business Services page.